Booked a Madeira 'East trip' with Viator for a trip of 5 adults ages between 51 and 80. The 'mini-van' was scheduled for 08:50 pickup and it was on time. There were already about 7 or 8 people on board and the best seats were taken. This meant those of us in our group, two being over 6ft tall struggled to get comfy due to very very poor leg room in the Mercedes Sprinter (18 seater) mini-bus The driver proceeded to spend the next HOUR driving around Funchal, collecting other passngers including two stops at the bus station!!! The 2nd was to collect two more adults and thus completely filling the vehicle. At this point the lack of legroom at the back became unbearable which was pointed out to the driver in no uncertain terms. His response? He couldn't care less!! The small seating and overcrowding also meant that wearing seatbelts - which is a legal requirement in Madeira was impossible, something very dangerous on hilly Madeiran roads and accident plagued motorways. Voices were raised when the driver appeared to be completely apathetic about the situation or the fact laws would be broken and his paying elderly passengers ENDANGERED. The driver said he would arrange for another Virator van to collect us and to take us on the tour so the five of us consisting of 50, 53 and 80yr old males along with 70 and 74 yr old females got off the 'mini-bus' After waiting 25 minutes we called Virator and spoke to someone called Lenny? Who basically couldn't care less that we had been dumped, had no instructions or intentions of sending a replacement vehicle (a blatant lie from the driver) and of course meaning we were robbed of the tour fee which we will have to claim back from our bank. Reviews exist to give other customers the chance to make informed choicesabout who they use, please read this and think very VERY carefully about using this company as next time it could be you!!!!