I would not recommend Viator, me and my kids booked a trip of a lifetime to Rome, Italy booked a tour to visit Florence...the tour company did not give clear instructions of the meeting spot...while in the area of the meeting spot and not able to find the specific bus...I started calling the company as well as texting the tour operator asking which bus to only get a message from the tour operator, if you don't be here in 1 min we are pulling off, which is what they did. The agent at the office said well you won't get your money back but we can give you $25 off the same tour the next day...the tour was $449..I stated we will be on a plane the next day going back to the states, she stated it's nothing we can do. I tried contacting Viator about the experience, of course no one answered. So I contacted my bank to file a dispute and I received an email from Viator saying for me to remove the dispute or they would file a lawsuit and the email also stated in a set of tricky words if I reply to the text, I come in agree with their decision to remove the dispute. Of course(not comprehending until later), I replied in anger which means the dispute was lifted and I never received my monies!! The other part to why you shouldn't book with Viator or than they are a scam, we actually bought tickets to go to Florence and Pissa by way of train for $30 and had a wonderful time, on our own terms.