I booked a Buckingham Palace and Changing of the Guards tour with Viator Tours, and it was an absolute joke. The tour and tour guide never materialized at the appointed meeting place and time. Then, they were unreachable by either phone, text, or email. Despite not getting my tour (due to no fault of my own), Viator refused to give me a refund. Stay away from Viator, as they will steal your money. They are a horrible company that will not give you the services that you paid for. They are a complete scam!
14 hours ago
Viator has a
2.2
average rating
from
1,133
reviews
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