Nothing went right. The tour guides were shady and do not respond to your messages or calls. Do not EVER use Viator for anything. They won’t reschedule your event and will try to rectify the issue two days later. Their customer response team will message you on WhatsApp with ignorant suggestions, bad grammar, and a lot of “per policy” answers. Complete waste of time and energy and I will never use them again until I get a refund. It’s pretty simple actually but they do not want to make things right to retain a valuable customer. I wish I couldn’t give them any stars.