I booked roundtrip airport transportation from the Cancun airport to my resort. When I arrived, I was informed my reservation had been cancelled. We were stuck at the airport…all the transport companies were booked. We resorted to take a taxi that was double the price of our round trip fee for a one way trip. We were devastated starting out our vacation on a bad note and paying g $130 for a short taxi ride!!! I used this company last year and had a great experience….what a bummer!!! When I called Customer Service, I got hung up on!!!!!! I will tell anyone who we talk to….NEVER use Viator!!!!