booked a tour on 3/11/2 in Rio de Janiero . My tour guide, Patricia, waited on two customers for 30 minutes during pickup. This unfortunately appeared to cause her to run late. At each stop, Patricia gave us a specific time to meet up, but left a minimum of 10-15 minutes early. We recognized this, and began to meet her at the van.  Patricia did not communicate. At our last stop, we were given a time to meet and a place. I waited at the designated spot.  Five minutes before time to depart, a lady on our van informed us that Patricia had left us all.  We had to get a Uber back home. The person I was with communicated to Patricia at more than one spot that she was leaving people, and she would stop. Unfortunately people did not appear to advocate for me, the person I was with, or the lady that initially informed us that she believed the tour left us, in a foreign country.