Absolutely AWFUL company. Truly, everyone you ever come into contact with at this company is simply worthless, useless, and have no redeeming values. From anyone on the phone--who are all absolutely clueless, to every single administrative professional in every department. Have contacted this company several dozen times through various channels and all across the board it is a horribly mismanaged company. How the hell TripAdvisor ever thought they were worth buying is beyond logic. Perhaps several years ago they were better, but for sure they have completely flushed themselves down the toilet with each year getting far worse than the past.