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Pamela W
Disappointed. I purchased a tour in Rome for myself and my two children to tour the Vatican Museum, Sistine Chapel, and St. Peter's Basilica. I purposely picked a Wednesday for the store because we had already had other tour scheduled during the week. Upon check-in of our Vatican tour we were told that St. Peter's Basilica was closed on Wednesdays and we would not be touring it. Why would Viator tour sell a package on a specific day of the week knowing St. Peter's Basilica was closed?! That's just plain stealing, selling something that's not even offered. And it's been a struggle to get through to anyone in customer service and I'm sure I will not get a dime back for my inconvenience and overpayment of their the false advertising.
7 years ago
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Viator has a 2.2 average rating from 1,102 reviews

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