I am skeptical about this middleman travel tour company. I always do my researching of where I want to go. I contacted Viator inquiring a tour in Cyprus. The viator agent put me on hold and called the local tour agency in Cyprus. If it is late in Cyprus, you have to call back during Cyprus' business hours. The agent answered the questions the local agency said. What I find awkward is, If you also look at the tour description, none of the tour site names are mentioned. They are vague in mentioning of seeing a waterfall, beaches, and a gorge. I think you would use Viator if really have no idea exactly where you are going and hope Viator can give you a refund.