I booked for transportation of 7 people from LaGuardia to Best Western Hotel in Jamaica, NY. Upon arrival I went to the Ground transportation stand. I was advised that the shuttle service (GoAirlink NY) did not go to our destination. I had to pay $150 to hire another car to take us to our destination. I have been trying, and failing, to receive a refund of the $132.93 for BR-620614553. Tonight your customer service tells me I need to wait until Go Airlink responds to Viator. Meanwhile you have my money, paid by American Express, which I have already been charged for, and I have to wait for you all to hear from the company. Terrible service. I should have read all of the negative reviews first.