BEWARE OF VIATOR BEST PRICE GURANTEE SCAM I contacted Viator because Priceline.com had a better price on a tour expecting to be refunded the difference based on their Best Price Guarantee Policy. Its a Scam. They make you jump through hoops, waste time sending multiple follow up emails and in the end do not honor the best price out there. Do yourself a favor and shop elsewhere if its cheaper. Here is the exchange to prove the point: THIS IS THERE RESPONSE (See below for mine) You contacted us with the following message: "I am sending you this email in order to get a refund as the price with Expedia is cheaper that I paid you for this tour. I paid $309.42 (154.71 X 2). Expedia sells this package on the same date from the same tour operator for $303.34 (151.67 X 2). In addition they have two coupon codes available at retailmenot.com for $10 off bringing the price to $293.34 ($146.67 X 2) and an additional coupon for 10% off bringing the net cost to $264 ($132 X 2)." Our Low Price Guarantee does cover and price match tours found cheaper elsewhere as long as they are the same exact tour supplied by the same exact tour operator. You stated in a private message that you were given a refund that matched the retail price of the product you found cheaper on Expedia. We are aware and empathize with why you are upset that the price was not the full refund amount that you had requested. The reason being is because our Low Price Guarantee DOES NOT cover promotional offers and discount codes offered by other companies. We do not price match competing coupon codes or additional percentages off that are offered by other sites. This is even mentioned in the link on our site which explains the Low Price Guarantee which we have provided below: https://www.viator(dot)com/.../why-book.../guaranteed-low-prices We apologize again that you are upset, however, we honored the Low Price Guarantee as outline on the site. This concludes our correspondence on this matter. Kindest Regards, Viator Social Engagement THIS IS MY RESPONSE Thank you. You have proven my point and have clearly stated your preference that if a tour is available for less anywhere else, they should make the purchase there and not waste time giving you a chance to honor the best price guarantee. That is what I will do in the future and will recommend the same to others. Also for the sake of transparency you and I should let other customers and travelers know that I could have purchased the same tour from the same tour operator on the same day for $45.42 less (as you detailed above). WARNING TO ALL CUSTOMERS AND TRAVELERS **** check prices and coupon codes on sites like https://www.expedia(dot)com/Activities BEFORE booking with Viator. They actually do match prices offered on Viator and will do so in a quick phone call.