The company itself is incompetent in communication leaving customers with limited information on the products that they buy. My experience was booking a spa with a 50 minute massage for 5pm at Gellert spa Budapest which was clearly stated on the voucher. It was stated to arrive 40-50 minutes before hand so you have time to get changed and get ready for the massage. So obviously i arrived at 4pm. Already i was concerned as it seemed that someone had the same experience as me who was already not happy with the service as her and her mother where being moved around from the time that they had booked. Once i got to the desk the receptionist looked at my voucher checked the system and told me that the massage was booked for 15:55 to my surprise. Viator had never told me that this time had changed and even if they did they did not get confirmation from me if this time suited. So i paid £120 for a massage and spa entry with no massage being given. this was bad enough but once i notified the company of the problem once i got home it created an even bigger problem. The communication Was simple in Viators eyes if you missed your massage time that was the customers fault not the companies fault for lack of communication on telling their customers of their massage times. In short it took a long time to get my money back for the massage but no the spa. IN fact the company should have been offering compensation for the experience my girlfriend and i had in here. But in the words of Viator "the money will be refunded as a good will gesture" not down to the fact that the company doesn't communicate properly with customers on these changes. My advice stay away from this company if you value your money.