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Anonymous
Viator STOLE my money ... I was in San Diego with my mum for a trip .. we decided to go to Mexico for a day so booked about 21 hours in advance through Viator ... Money was taken from my account $300 Australian dollars... i got a confirmation email and it said confirmed once i finished the booking. I put my address down on the website. The email said to confirm address with the booking company 48 hours before. Now how can i confirm a booking with a company 48 hours before when i booked it 22 hours before. Oh and they took my money before any booking was actually confirmed in that place. So i ring the company they wont pick me p an state they have no address for me even though i specifically wrote my address down. The company was zero help and Viator keep putting me on hold and giving me wishy washy emails putting any actual response off. THIS COMPANY IS A FRAUD AND STOLE FROM ME !!
7 years ago
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Viator has a 2.2 average rating from 1,102 reviews

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