Only give 1 star since I can't give ZERO stars. DO NOT USE VIATOR!! This agency is a ripoff!! I purchased a round trip daytrip to the Bahama's for myself and a friend. The cost was $242.00. The tickets were booked and paid for on 11/02/17 at the trip was on 11/12/17. The provider Balearia Caribbean had no record of my paid for booking under my name and my friend's name. Balearia Caribbean said my booking reservation was for a trip that already sailed on 11/04/17 and was for (2) different guest completely. I had to book directly with Balearia Caribbean for a different day which was even cheaper ($167.00) than what Viator charged me. So far I have had no luck with Viator and have (2) identical emails fom them stating my complaint was sent to their customer service for review and that I would hear from them in 7 to 10 day's. I had to file a fraud complaint with my bank to get my $242.00 back. There is no way to email Viator and there is no way to reach anyone (ie; Company President). Save your money and hassle and book directly with the vendor. Viator will only steal your money!!