We booked a trip for Dec 30th, cancelled due to being ill. However then realized we would not get our $130 refunded. Then we called back to Viator to reactivate the reservation because we didnt want to be out any money. Viator would not activate the reservation, they told us we would have to book another one and pay another $130.00 for a date of service that had not even happened yet. We called them talking to 3 different reps and got mixed messages. The vendor said to call them and to get it scheduled. then Viator did not have us on mute and were saying "oh my god" and laughing as they were annoyed we called back several times and they hung up on us. They told us the vendor Ranchero Victoria was not answering them, nor could they understand them and kept giving us mixed messages. Horrible service, I would never book with them again