Bought a package to Machu Picchu through Viator. Great trip. However, we were put into a Spanish speaking tour, with only a promise that soon we would meet an English guide, but not to happen on this trip. However, the people in the tour company were still very nice, and although we missed all of the history and explanation of the area in English, we did enjoy the visit to Machu Picchu. I figured Viator would take care of me after the trip, so I did not get too excited. Although I was a bit disappointed. Disappointed turned into real frustration in working with Viator after, as they take no responsibility for anything!! The cost of the trip for 4 of us through Viator was about 2-3 times what we would have paid if purchased in the country for the same trip and accomodations. Recommendation is to coordinate your trip with local travel agents, much cheaper, and no added benefits or assurances with Viator! They have dealt with me via email only. I have requested on several occasions for a customer services rep. or manager to give me a call to discuss. But they either don't exist, or they do not work that way. They did remind me in one email that all sales are final. Something I will remember before I push the buy button,