THEY ARE CONS, JUST MIDDLEMEN WHO HAVE PATHETIC CUSTOMER SUPPORT AND WILL RIP YOU OFF YOUR MONEY! I booked the ten lakes tour of the Lake District for 11th August with my family. Since the web site page stated that kids over 5 years are allowed. I, therefore, I called the helpline and asked specifically whether I could take my three years and five-year-old kids. I was told that I needed to buy a ticket for the 5-year-old kid and there was no need to buy a ticket for the 3-year-old who I can take along. After travelling all the night from London, I reached Windermere at the Information Centre but was denied the boarding the minibus by the Mountain Goat agent that children under 3 were not allowed. I told them that the Viator had allowed me to take. Had they not confirmed that why would I have booked and caused so much inconvenience to the family. I called the VIATOR helpline and they refused to intervene rather said that they can't help since the Moutain Gate agent refused. Both VIATOR and the MOUNTAIN GATE not only caused severe inconvenience to me and the family but also refused to refund the amount! Spotting an opportunity of minting more money, a female staff of Moutain Goat rushed to us and offered us that she could arrange another tour for 275 GBP, which we refused to avail! Guys, please avoid them, they're cons and are only concerned about ripping people of their money.