We booked through Viator, an overnight guided tour to Abu Simbel, from Luxor in Egypt, it cost nearly £400. This was, we found out, outsourced to Luxor Travels. Communication between client and company were good in the lead up to the trip. On the day, the driver and guide were on time for pickup, that's the good bits covered. The disappointment and total disbelief came when the guide advised us in the car 30 minutes in, that it would cost us an additional $140 (over £100) to stop at the 2 temples which were on our route anyway to Aswan (our overnight stop). And think, what choice did we have, already on our way? they had us captive! The temples were literally a 2-3 minute detour off the main Nile road and the entrance fees to each were only Le200, a pittance. We couldn't fathom out how the company valued this additional tour at $70 a pop? After much upset and negotiating we tasked our guide Omar to pass on our gripes to the manager in the office and they eventually agreed to do the 3 minute detour to the temples "as a gesture of goodwill" at no extra charge, but we pay our own entrance fees! Fine. Then we were in disbelief as our "guide" Omar was fast asleep for most of the 5 hour car drive - we couldn't ask any questions to a sleeping man. On querying this at the end of the tour he stated that he was not there to be sociable, he haughtily said he was an Egyptologist and as such was not employed to chat!!! Imagine 2 whole days with a man who is your guide in a foreign land but who thinks it demeaning to talk to his clients? The 3 hour drive on to Abu Simbel was boring as he was yet again asleep. And we get there and await this fantastic Egyptology expert's commentary on the Abu Simbel temple, and he talks for just 15 minutes outside the temple and then disappears … he tells us at the last minute that guides are not allowed inside the temple! It was a long long boring journey back let me tell you. Thankfully our driver sought to stop at a mirage that we might like to witness while our "guide" Omar slept. What a joke. By the way, the driver was very good. The tour itinerary was good enough, if anyone had bothered to care for our enjoyment of it. The cost was exorbitant - it can be done locally for 1/4 of the price Viator / Luxor Travels charged us. The "guide" was the most disappointing issue and in no way should he have a job providing any kind of customer service if he thinks it beneath him to talk to tourists, his clients and with no personality whatsoever, he just looked bored! We were disgusted with his attitude and although we enjoyed the Abu Simbel temple (our main reason for booking), it was clear we'd been ripped off and if we hadn't fought for a deal we'd have been hussled into paying an extra $140 for "tours" which cost us $11 in entrance fees. Don't give them your money....