We booked the Saona Island excursion in Punta Cana thru Viator on our recent trip. The excursion was horrible, and way too much to go into on here. We spoke with a Viator rep and was hoping for at least a partial refund, and was on the phone with him and gave him everything in detail, and he seemed to think we should get a refund as well (with all the issues listed that we incurred in great detail) and said they would be in touch. A couple days later, we received an email that the case was closed as the tour operator stated everything went well and as planned. Viator does not stand behind what they sell, we have traveled around the US, Canada, Punta Cana 3 times, Atlantis, Cancun, Puerto Vallerta and Los Cabos and this was our 1st time using Viator, and never again.