Vacationed to Paris and had a tour booked through Viator. Unfortunately there was a medical emergency and the trip had to be cut short. We attempted to cancel our tour before Viator's stated 24hour cancellation window, but were unable to. Reason given by Viator was that the tour operator had their own cancellation policy that would not allow us to cancel the tour. Whats the point of having a stated cancellation policy if it will always defer to the tour operators? At this point the 24hr cancellation policy is useless. W
5 years ago
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