I am not a prolific travel reviewer but once in a while you just need to do one! I have been using Viator for quite a number of years and have pretty much never been let down. With the current coronavirus situation and travel that has been completely ruined because of it we have been going through the lengthy process of dealing with cancellations, claims and refunds with some pretty well known companies associated with flying, accommodation, tours, etc. It's been a nightmare and continues BUT out of all of these companies only ONE was prepared to put through cancellations and refunds promptly and that was Vaitor. There was even one instance where the T&C's indicated that we would not receive a refund but Viator worked for us and was able to arrange a 100% refund. Not only that, but the money was usually received back to the credit cards we used within 24 hours. You just can't get any better than that! I would recommend this company in a heartbeat and we will continue to book all of our tours with Viator in the future.