The doors had damaged during delivery. Unfortunately sales didn’t tell me have to report 48 hours. Because of large order(9 doors and one bifold with 4.8 m) it is over £7000. Builders don’t want to open that early just in case damage. When I reported to the customer service, I asked fix instead of replacement. They said it is my responsibility now. Also they blamed me not read term conditions. I think with these large order. They should have told customers this critical conditions. They didn’t do what they should have done. Also, customer service really let me down, not recommend them any more.