I purchased my first set of Oak patio doors in May 2015 for a new extension which was being built. These doors lasted @ 18 months when we noticed the frame was beginning to delaminate due to water ingress. To be fair to Vibrant doors they agreed to a full replacement plus fitting charge.
All well and good until November 2019 when the same thing started again. I contacted Debbie and supplied her with photos of the water ingress on both sidelights and the internal misting on one of the doors. She said she would get hold of the manufacturer, so we waited and waited. Just before Christmas Debbie emailed me to say I would have to wait till the new year. So we waited and waited and on 3rd February we received a reply. See below
We are comfortable that the water ingress is due to the fact that no maintenance has been carried out on the door set since installation and that this has probably also contributed to the failure of the DG units in the sidelights (water ingress causing movement in the core of the door which has broken the seals on the DG units). For that reason, we cannot entertain a claim related to the water ingress in the doorset.
However, that still leaves the end customer with a problem that needs solving. the best I can suggest is that the customer gets a quote from a glazier to remove and replace the DG units from the sidelights and we will offer a contribution towards it.
In the sales leaflet it states
***THESE DOORS COME WITH A 10 YEAR GUARANTEE***
Please think very carefully if you choose Vibrant doors as they do not live up to there promises and you are prepared to maintain the oak frame!!!!!!!!!!
5 years ago
Vibrant Doors has a
3.8
average rating
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297
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