Bought a large deep pile living room rug in from this outfit. As soon as we opened it bits started coming away but we thought it was just because it was new and needed time to settle. But we were wrong. The rug is terribly badly bound and the long threads are coming out literally in handfuls. If I empty my vacuum cleaner bin and go over the rug it fills with at least a tennis ball worth of fibres. Since I hoover every day it won't be long before there is only the backing left!! My mum was staying with us for a few days and couldn't believe how much it fell apart while she was here. Clumps were falling out from around the edges at this point. I emailed the seller twice and was completely ignored so I lodged a claim with PayPal which they also ignored. PayPal wanted me to return it for a refund (at my expense!!) and as it weighs a lot I didn't see the point. Why should I be out of pocket returning a faulty item!? AVOID this seller at all costs. They don't care once they have your money. They are on Ebay, Amazon and have their own website from what I can see online.