Dreadful post sales experience. Items were delivered today in a damaged state. Website only offers online chat as an option to resolve, which was maxed out all day with no one available. Took the initiative to call them and speak to another department in the futile hope they'd be able to transfer me to customer services, but alas I may have been talking to a robot. The person on the phone was polite yet utterly useless and simply couldn't comprehend why "use the online chat" was an unacceptable response. When I asked to speak to their supervisor I was advised this wasn't possible, yet no reason was given. At the end of this tiresome experience they hung up on me. There's nothing more frustrating than feeling totally powerless to resolve an issue - especially when it's probably a very routine and resolvable problem. In my case a bath was delivered with damage - it's a ~£600 item so not something I can ignore and simply cut my losses with. I'm sure the saga will continue tomorrow, but given today's experience I'm already worrying about my 14 day return policy - maybe their whole mantra is to simply ride out the clock until consumer rights expire! Atrocious customer service. Would recommend any other fellow shoppers to look elsewhere.