I have never experienced a company this bad, it's on a whole different level. Victoriaplum should NOT be trading. They completely ignore legitimate refunds. Placed an order on 27th Oct and 2 days later was told an item wasn't in stock (depsite website saying it was). Requested a refund and told it would be 14 days. 17 days later, having received no refund, contacted again (trade account line as I am a trade customer) and told it was never authorised so would be a further 5 days. It is now 38 DAYS later!! They have totally ignored all emails (numerous and to all their email addresses) and a 'Resolver' case. So my only choice is to take further action to get my money back. I urge everyone to avoid this company at all costs. They are dishonest, unreliable and their customer service is awful. The person I spoke to on the phone in the trade department could not have been more rude or disinterested. It's also very strange how they have so many glowing reviews on here, yet on EVERY other review platform they only get bad reviews. Seems a bit odd?