Ordered most of my bathroom with Victoria Plumb and happy with most of products. The bath had a glittery outside which I want a fan of so arrange a return. Told by VP customer service to order another and they could do an exchange. That was 5 weeks ago and I have 2 baths and no date of when the 1st bath will be collected. It’s completely in the way as we are trying to get works done. Despite numerous conversations (over a very frustrating live chat function which takes ages to connect to someone) they cannot tell me when it will be collected. I keep getting fobbed off. About a week ago I was told someone was collecting, only for the collection person to call confused from Liverpool as they were at an address which knew nothing about it (I live in London). Now it seems I’m back to square one waiting for collection to be arranged again. Plus they will not reimburse my money until item collected. Shocking customer service, very inefficient company. Avoid!!!