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Awful customer service! Ordered a white bath panel and got sent the wrong colour firstly. Mistakes happen but not great when there are builders on site and it takes this customer service team 24 hours to respond to an email issue, no contact number to speak to customer service. Have to go through some stupid bot chat and then wait 24 hours for a human to reply to your issue. Delays things even further. They sent a replacement and it arrives damaged in one corner. No choice but to try repair this brand new panel I've paid for and ask the builders to fit it as it's their last day on site and no idea when we can get than back to refit after going through another replacement. Raised another email issue with Victoria Plum, waited another 24 hours for a reply and was then told they can offer me a partial refund of £7 on a £90 product! Thanks Victoria Plum, will never be using you again and will be spreading the word. Be wary of using these clowns because you will get awful aftercare and no service from them at all. Don't waste your money on these jokers
3 years ago
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Victoria Plumb has a 1.3 average rating from 499 reviews

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Alice, Customer Support

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