We had VP in for a bathroom design and to be fair - the design was beautiful. We then discussed payment and decided to go for finance so we signed all the necessary papers. That was pretty much the last we heard from them. During the design phase - and subsequent visit of the plumber / engineer to perform a survey - we already talked to several different people. It seems with every call they have a different person on our case. We then got an approx. start date but not further communication for weeks. Out of a sudden we got a pallet delivery with tiles and urgently called VP to please ensure not to deliver any more items as we just do not have the room (delivery was about two months prior install date). The last time we heard from VP was last year and the works were supposed to start in February. We then decided to cancel, as we feared that if the communication is already so bad before the work starts, we didn't want to risk bad communication once the walls are ripped open. We sent the cancellation to the 'last two' guys we talked to but never got a confirmation, nor were the tiles picked up. Today, a week prior the theoretical start date we receive a call from yet another person (person number 6 !!! at this point) asking us if person number 5 gave us an update because there is nothing in the system despite the install still being 'live'. Naturally we explained that we did not get any information for weeks or even months and once again made it clear we have cancelled and that we still got those tiles. Bottom line - whilst they clearly know how to design a bathroom - they do not know how to work with customers to actually do the installation nor do they know how to talk to customers. I don't understand why the people change with every call and why we don't have a single 'go to' person that deals with our install. A bathroom is not a £50 affair so naturally you'd expect more.