Totally shambolic company. Unable to communicate on the phone, items that show up as in stock aren't, items arrived with missing parts. All resulting in wasted labour costs for us and a resounding 'no' from Victoria Plum when asked about a good will gesture despite all the inconvenience. For those who wish to hear more about our tale of woe, read on... We made the order for a basin, bath and shower accessories. Only the bath and accessories arrived despite everything on the website showing as being in stock. After a few days we chased them (via webchat-there is no retail phone number customer services to call) and they told us that it would arrive on 12th March. After that date passed we contacted them again and were told 12th April. In the end we had to cancel the basin altogether and reorder one which was not as nice. When the plumber came to install the bath a few days ago the legs were missing on one side. Again we contacted them and they said they will send it. Again we've chased them up and lo and behold they have not sent it. Now they have emailed us to ask us what they need to send. My wife contacted trade customer service on the phone out of desperation as we have had to pay labour costs when things should have been installed but haven't been ready. Trade customer flat out said that they won't help. The webchat facility is very frustrating and doesn't result in issues being resolved . My wife asked about a good will gesture of some money off considering we have had to pay for labour costs because the suite couldn't be installed on the days allocated by the plumber. They said no which came as no surprise as they have been extremely shoddy in how they have dealt with us every step of the way. All in all a very frustrating experience and we can confidently say that we would never ever shop with Victoria Plum again. I'd definitely recommend buying from a company with a customer services phone number or a physical shop where you can speak to a representative face to face.