Absolutely terrible customer service! We ordered our bathroom from VictoriaPlum and had a nightmare with them. First even though we paid for VIP Premium delivery which is rather costly, the delivery was moved and we wasted time/money for a builder that was supposed to put it in. Then we got the delivery, but since we don't live in the house yet we didn't have the chance to check the delivery. Our builder only let us know later (past 30 days) that the ceramic basin was missing. Customer service stuck to the 30 day rule and was adamant they cannot help us. So now we're stuck with a basin unit WITHOUT the basin.. they did not care much about the delivery issue, nor did they care about the missing item. Terrible way to treat your customers! We were planning on buying our en-suite bathroom from them, too. However, this has put us off from ordering from them ever again.