Do not order with this company! They will take your money for items they do not have in stock and cannot source and will not return it. They also promise to have a no quibble money back policy and they promise to repsond to emails within 48hrs. This is not the case. You will be chasing and chasing and they lie to you at every opportunity.
I ordered a 1900mm bath panel the beginning of October and paid extra for specified delivery date and time. It did not arrive, despite several emails asking me how the service was, and to check my item which was followed by a cancelled delivery email because they didn't have the item.
They then continued to pushed the delivery back and cancel it again only contacting me the afternoon before. As it had been almost a month with them moving the date and me organising being home, with no explanation as to why they couldn't get the product.
I obviously requested a refund, this was the 11th November and my money has still not been returned to my account. After endless chasing! Despite being told 5 days 14 days, 5 days, make your mind up and return the money. They could not fulfil the order, they have not kept to their no quibble returns policy and they do not respond in the promised time policy. Disgusting service and u am STILL yet to receive my money back! I have the email trail for proof and have had to start a complaint with the ombudsmen and trading standards as not getting anywhere with them directly. Don't waste your time with them.
1 year ago
Victoria Plumb has a
1.3
average rating
from
499
reviews
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