After purchasing a vanity unit basin & mixer tap , the tap was installed but leaked through the basin even when it was removed & repositioned by the plumber who also noted it had all gone rusty ! It took several attempts to sort this out with this ridiculous chat they have in place !! I secured a refund after a few chats waited for it to come only to have to contact & ask how long it would be to then be asked after nearly a week what was my account number & sort code !!! Not asked this at the time guessed my name address & order number they had would have been enough ! So have now emailed that information to them I’ll wait & see what happens ! Won’t bother buying again , will go there’s people who have the courtesy to speak to me .