Bought an expensive bathroom cabinet from them with a years guarantee. Not long after the year one of the recessed spring hinges broke through normal use. I was unable to source a similar anywhere online or in the high street. In desperation I contacted them asking very politely if they could please supply a replacement hinge or point me at the manufacturer, which turned out to be their own outfit. They flatly refused to assist even after a few attempts. The irony is that that particular cabinet was then on sale with an extended guarantee and would have been covered if we'd bought it later. I eventually managed to fix the hinge after a fashion but will never do business with them again.