We renovated our whole bathroom. Got a shower stall and shower from Victoria Plum. Other items were purchased from other stores. Less than 6 months in, the shower head has broken twice. We just fitted the second one in. On the showerhead customer service wise they were great and the replacement items were sent soon enough - although after some emails, Facebook posts and Twitter (unless you post of FB or Twitter, publicly, they won't bother to answer your emails). In the meantime, the rollers in the shower door broken - so the whole door has come apart and needs to be fitted in again. So I need to call the handyman in for this again. The catch - apparently the roller is not in stock. And has not been in stock for a month. Will be in stock in May - hopefully. What do we do till then? Sorry, apparently that is not VP concern. They have nice stuff but in all honesty I could not recommend them to anyone let alone my friends.