The company misled me by offering next day delivery. I placed the order worth £700.00 and also got confirmation of delivery being on time. However the delivery did not arrive. On my inquiry they said it will be after 4 days. I cancelled the order and was told that refund will take 14 days. After 1 week of cancellation the company tried to deliver the same order under a different order number. The conclusion of my experience with them is as under ; They dont have an effective complaint handling system. Excessive delays in phone call Operators hang up after making you wait for more than 30 mts. Absolutely hopeless company in dealing with orders and refunds