Pray you do not need to retuen or refund anything If you buy and item is good you may be lucky, however if you need to return anything its a horrendous nightmare. Dealing with customer services is a joke, it takes ages to get through on phone, then when you do and tell them you want a return and refund they will try everything to get you to buy something else or not to do it, including making the phone call go feint so as they do not get the refund on their personal stats. When I finally called back several times, got the collection and refund arranged, was told refunds take 14days, the collection of a toilet cost me £49.99 !! absolute thieves. Had I seen the small print on returns I would have never ever used these rip off merchants, avoid at all costs