Original delivery was problematic but I could get over that. Since then I have had a bath tap fail and the level of service/interest in reolving my problems is nil. I bought thermostatic bath taps in August. They failed to deliver any hot water over a month ago. I spoke to VP who will not move until they have pictures, so I sent pictures showing water coming out, but how do you show it is cold only??. Then then closed the case having done nothing. Case reopened and assured new parts would be sent, they never arrived. I was also emailed a guide on fixing the tap with the parts that never arrived. The guide was for a completely different style of tap, which odd since I had sent photos of my tap. After 2 weeks with no bath I purchased new taps and requested a refund. Almost a month later and still nothing. No spare parts, no refund and case is again closed. At least I paid on a credit card so t hat is my next port of call. So much hassle for a tap. Never worth it. I will only buy from a decent, reputable, local company in future.