I originally placed an order for spart parts from my original bathroom refurb in 2010. I received a new vanity basin and cabinet set, complete with close coupled WC and a new shower enclosure and try with all the fittings. PERFECT! When requesting replacement parts.... this is another episode. I ordered 2no Magnetic buffer strips for the enclosure doors, 2no door wheel sets for top and bottom of doors (4no top and 4no bottom) ... Paid, delivery arrived....... WOW!!!! One magnetic "chamfered" buffer strip not 2. 1no Wheel for top and 1 no wheel for bottom... .Contacted them, requesting the remainder of the delivery and was told I would need to pay for more.... So told them in no uncertain terms I will not as awaiting the rest of the order - there mistake not mine! So they sent them after being told that as they are ordered in from manufacturer, when they turn up its a general free for all.... Worrying when they are ordered in for a specific order, but nonetheless, their problem... Now its my problem as after waiting since april 2019, to recieve the last of my order on 9.8.19, which is still incorrect to chat online to be given a full refund and told to source to items locally as they do not stock my parts as the item was from 2010. After explaining I HAVE received parts that fit I just want the right one that does not pull off my doors when opening, but no ..... Full refund and source them locally. I feel a fob off has been given rather than send the part I need which I have received one of them but seems to much like hard work. I will NEVER recommend Victoria Plumb again. I would always send people to Victorian Plumbing who give lifetime guarantee on their products (not parts).