Please beware if you are buying items and not installing immediately. We bought a shower, shower screen, toilet & sink with unit back in June. Due to delays in extension work, timing etc our plumber only got round to fitting this week to discover cistern had hairline crack!. We checked goods on arrival but with a major extension going on, dust & workmen afoot. We had little room for full scrutiny, far enough we thought given the fact not yet installed & still in package and their apparent great customer service they would be willing to assist our dilemma. Unfortunately that was not the case, after being given the runaround via their live chat and then on the phone, I have had to fork out for the cost of a new cistern. It’s not so much the fact I’ve had to pay twice but the poor customer service that has left such a bad taste in my mouth, enough for me to have to write a review ( my first ever!) so please future customers take my advice and check your orders very closely