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Dawn
Initially I was very happy with my three bathrooms. An excellent company stated it was not the quality he would advise. After numerous screw ups with orders, things replaced and plumbers having to be sent home at my cost. The finished bathrooms I was delighted with. They were modern. The toilet mechanisms were rubbish and the seat was off line. The plumber said that was the fixings and you get what you pay for. Good advice. After a while I noticed ALL the vanity units has manufacture damage to the sinks. After a couple of years I noticed the vanity units doors started to crack badly. The large bar handles on the en-suite kept dropping off as the grub screws rusted. Dangerous. Then the plug holes started to rust and peel. Then the downstairs loo flooded. The British Gas five service came out to look at it and the en-suite. He repaired them but again stated the inners were rubbish. Then one tap stopped working, then one broke and the other I have had to turn off the cold. I have complained to Victoria Plum twitter who stated there is only a one year warranty so they would replace the vanity units? So the rusting taps and hardware, the flooding toilets they blamed on the plumber. All this attained from photographs. Funny how all 3 toilets were all incorrectly fitted with no lid? After all the missing parts on the orders, rediculous excuse. BOTTOM LINE, first couple of years you will love it, then things will go wrong. Start of YEAR 4 every item purchased has BROKEN. You will have no come back and will have to employ a plumber to remove and dispose of all your Victoria plumb items. £1000s and allot of stress. Just go somewhere else that may not be as cheap but having to replace it in 4 years is false economy. I have requested that someone comes out or offers a sensible refund and plumbing expenses. They refused, stating the one year warranty. Says it all really.......
4 years ago
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Victoria Plumb has a 1.3 average rating from 500 reviews

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