Actually annoyed that I have to give a 1 star rating here to write a review. Before we even ordered the misty peak worktop we rang ahead and they assured us delivery would be 10days. We went ahead and purchased, we got an email saying delivery Thursday 9th January between 7-5, we rang again and it was confirmed to us. The day before delivery we rang again and again another agent confirmed it would be delivered tomorrow. I booked the day off work as you wouldn't want a brand new worktop laying outside. Sadly 5pm came and no delivery phoned Victoria plum and they couldn't tell me where my item was. Then started to say that I had to book a delievery slot. Joiner and tiler all booked for this weekend to get our kitchen, and obviously the rest of our house back together. Waste of everybody's time. When you speak for an agent for 50mins they couldn't even tell us where our worktop was or when it was actually coming for delivery. The result now is still don't know when our worktop is coming???? I have to book another day off work and our joiner is not able to come for another 10days as unsurprisingly he has other commitments, that's if we get our worktop inside 10days Shocking communication, shocking service, how can 3 agents tell you lies and have you sitting around all day and when it comes to 5pm you're the one having to ring up to find out where your worktop is and the answer you get is "I don't know." AVOID LIKE THE PLAGUE