After care service is atrocious. 6 weeks after my new shower was fitted and I'm still waiting on a faulty part to be replaced. Email responses weeks apart, asked for the same information time and again. Asked for photos of product then product in situ - did they want the whole wall in the picture??? After 6 weeks I get an email telling me my issue is resolved and to call supplier to carry out diagnostic testing. Sorry but my contact is with VP not their supplier. A tap and thermostat on my shower and they want me to stand in front of it and do diagnostic testing. Yip, water is working, now me and my mobile are soaking. Yip thermostat works - I'm hot, now I'm burnt alive - I've told them, there are 2 taps, they both work but the shower drips 24/7 and my plumber told me what the issue is, so please send me a new one. Can't speak to a manager, can't phone them all I can do is wait another 7-10 days till they answer my email. Buy elsewhere.