I had an incredibly frustrating experience with Victorian Plumbing, and I can't recommend them. I placed my order on 07 October with an expected delivery date of 17 October. However, at no point before the 17th did anyone contact me to say there would be a delay. Instead, on the promised delivery date, I logged into their website to find a note stating there was a delay with my order, with no further information or any communication from their side. I found it disappointing that nobody emailed or called to let me know but I had to manually check the status. When I reached out to customer service, they admitted the delay was entirely their fault, explaining that they were "going through quite a difficult time in our warehouse (we are moving warehouses)." They also confirmed that all my items were in stock but still couldn’t give me any estimate of when they'd be delivered. Given the fact that the delay wasn’t due to unforeseen circumstances but rather poor warehouse move management, I requested complimentary express delivery to make up for the inconvenience. Surprisingly, they refused, citing "administrative issues." However, when I offered to pay for express delivery myself, suddenly it was possible—how is that not an administrative issue when paid for? To make matters worse, when the items finally arrived two days later, the driver refused to wait while I checked the products. Sure enough, the shower tray was chipped, requiring a replacement and causing another two-day delay. Through this experience I found Victorian Plumbing to be very disorganised, and has little to none accountability for their errors. I won’t be using them again.