Appalling service at Victoria Plum. I ordered a water softener costing £565 and the money was immediately debited from my account. After not honouring 2 ‘delivery’ dates (both were cancelled), Victoria Plum informed me the water is not in stock and they have no idea when it will be. I cancelled my order but have received no confirmation that a refund is being processed. Meanwhile, this company has taken a large sum of money for an item they do not have. BEWARE this company and I cannot recommend them in any way. APPALLING service and absolute disregard for customers and their money. I waited online for almost an hour to be connected to their ‘live chat’ and had to give up. There is no Customer Service and no accessible refund system. Worst company I have dealt with.