Redeliver, Redeliver and Redeliver
My finished bathroom looks great! I spend well over £1100 on a full bath room set. BUT upon delivery of 13 boxes there was 1 missing, victoria plum was fast to rearrange new delivery date for where the delivery driver told me he does not have the box in his van. So victoria plum arranged delivery again where 3rd attempt and 2 weeks later I finally got my full bathroom set... After losing the convenience of having full bathroom set delivered for quick refit ( I have a young family a working bathroom is important)
.rearranging the builder 3 times
.taking time off work to be available for the delivery
.spending about 1 hour 15 in total in a queue or speaking to victoria plum on the phone to sort out missing box.
After explaining the inconvenience of all the above to victoria plum they decided I'm entitled to whopping £40 compensation.
I feel the £40 is almost laughable the overall service was not great I will not be ordering from victoria plum again and I will urge family and friends to do the same. Overall it not worth all the hassle and I actually lost money from taking days off work and re-arranging the builder multiple times! I found the whole experience exhausting and the pitiful £40 was a cherry on top .
3 months ago
VictoriaPlum.com has a
1.6
average rating
from
92
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