We ordered a toilet on 22nd May 2024 for delivery on 28th May 2024. When the toilet arrived it was smashed. After far too much debate (and no apology) a second delivery was arranged for 31st May. That arrived and was also smashed. Victoria Plum said the earliest delivery of another toilet would be 6th June. I asked to speak to a manager, they said there wasn't onein duty. After much debate, I hung up. I phoned back, couldn't hear the person so I hung up. I phoned back, again couldn't hear the person so I hung up. I phoned back, got through and asked to speak to a manager. They initially said its Friday, I asked what that had to do with anything, I'm a manager and work Fridays! They eventually found a manager who was decent and empathetic. He said the earliest would be 5th June and he offered £20 as an apology!! I asked why they couldn't arrange an alternative courier and some nonsense reason was given. If a customer needs something due to a company error, and the cureent courier couldn't deliver why not go out of contract? They didn't. So I've cancelled the order. Still awaiting confirmation and the refund...worried that might be the next battle.