Awful. Please don’t use this company. There’s no doubt that the website is appealing, and the tool to calculate the required number of tiles to cover a bathroom is neat and user-friendly. However therein lies the problem (and the deception): all the effort has been put into encouraging you to buy but, once they have your sale, the ensuing customer experience is clearly something they care nothing about. The delivery companies (they use a number of them) are terrible; the customer service provided by their call centre is ineffective and toothless with hollow promises made without any subsequent follow-through. One comment stands out in particular: ‘Our supplier might take 24 hours to respond because they are busy selling other things.’ This after i had already explained that their failure to deliver on the agreed date was putting my wife’s discharge from hospital at riask.