I sold a pair of expensive designer shoes, first the buyer wasn't in, 10 days later they picked it up from the post office, the buyer never replied to me when I asked her to pick it up and only ghosted me, then same day a return request, claiming they don't like it, not only had I spent more than twice of what they refund (most of the buyers are in France and you have to send insured and tracked) the buyer sent it back with a very slow service, it took more than 3 weeks to reach me and when I opened it, the shoes were not the ones I had sent but a really cheap imitation in a dirty box (I sent in the original box with ID card (certificate) and dust bags) and no dust bags. I contacted customer support and provided pictures, the reply was that the shoes appear to be the same (plastic is not the same as python leather) and the buyer claimed this was the box and that there was no card or dust bags. So I now have a pair of cheap replica shoes while somebody has a pair of python shoes! NOT HAPPY AT ALL. I am not ever selling with this website again. Customer support is super slow, takes days to respond, then they fob you off, tell you you have to wait, then back up the buyer, despite the fact that the buyer swapped the item! Avoid avoid avoid!