I received my item from Videdressing and it not only came dirty, but it also came torn. My package was first delivered to my neighbor, thus , not having two days to make my return. Not only did I send my concern to the seller (taking her days to reply) but I also contacted customer service and it took them nearly 4 days to reply back to me - then stating that my 48 hour return possibility is expired. I had an agreement with the seller to make the return, however, Videdressing is blocking that possibility. I received a torn and dirty jacket which, in my eyes, is considered damaged goods and the 'customer service' (or lack there of) is non existent. This is a very dishonest company and as the other buyer wrote below, Fraudulent! Think twice about buying through Videdressing. Also- I did make a formal complaint through PayPal. Hopefully it will be resolved.